Version 5.13 of the Apple Support app accidentally bundled Claude.md files, exposing instructions for an AI-powered support system. The leaked files revealed detailed prompts and guidelines for how Claude should handle Apple customer support queries.

The inadvertent disclosure offers a rare look into how major companies are approaching AI integration in customer-facing roles. The Claude.md files contained system prompts, escalation rules, and response formatting instructions that outline the behavior expected from the AI.

While Apple has not officially announced the integration, the leaked files suggest that AI-powered support is being actively developed and tested within Apple’s ecosystem, potentially as part of a broader push into conversational customer service.

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